Privacy Policy

1. Introduction

Welcome to polymakelabs ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered SaaS applications and services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you register for our services, we may collect:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Billing and payment information
• Company name and business information (for business accounts)
• Profile information and preferences

2.2 Usage Information

We automatically collect information about how you interact with our services:

• Device information (IP address, browser type, operating system)
• Usage data (features accessed, time spent, actions taken)
• Log data (access times, pages viewed, errors encountered)
• Cookies and similar tracking technologies

2.3 Content and AI Interactions

When you use our AI-powered services, we may collect:

• Inputs and prompts you provide to our AI systems
• AI-generated outputs and responses
• Files, documents, and data you upload or create
• Feedback and ratings you provide

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process transactions and send billing confirmations
• Improve and personalize your experience
• Train and improve our AI models and algorithms
• Send you updates, notifications, and marketing communications
• Respond to customer support requests
• Monitor usage patterns and detect fraudulent activity
• Comply with legal obligations and enforce our Terms of Service
• Conduct research and development for new features

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

5.1 Service Providers

We work with third-party service providers who assist us in operating our services, such as:

• Cloud hosting providers (AWS, Google Cloud, etc.)
• Payment processors (Stripe, PayPal, etc.)
• Analytics services (Google Analytics, etc.)
• Customer support tools

5.2 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Prevent fraud or security threats

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest (SSL/TLS, AES-256)
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure backup and disaster recovery procedures
• Employee training on data protection best practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When you close your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your data
• Objection: Object to certain processing activities

To exercise these rights, please contact us at hello@polymakelabs.com. We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Deliver personalized content and advertisements
• Authenticate users and prevent fraud

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our services are not intended for users under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

12. Third-Party Services and Links

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how we use it
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell data)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at hello@polymakelabs.com.

14. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access, rectify, and erase your personal data
• Right to restrict or object to data processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your data includes: consent, contractual necessity, legal obligations, and legitimate interests.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the "Last Updated" date. We will notify you of significant changes via email or through our services. Your continued use of our services after changes constitutes acceptance of the updated policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.